Refund Policy

1. Non-Refundable Once Generated

Assessly appeal packages are generated on demand using your property information and comparable sales data at

the time of purchase. Once your appeal package has been generated, your purchase is final and non-

refundable. This applies regardless of whether you ultimately file an appeal, the outcome of any appeal you do file,

or your satisfaction with the contents of the package.

We encourage you to review the sample package contents and how-it-works information on the Site before

purchasing, and to ensure the property information you provide is accurate before submitting it.

2. Before Your Package Is Generated

If you’ve completed a purchase but your appeal package has not yet been generated or delivered, contact us at

[email protected] as soon as possible. We’ll cancel the order and issue a full refund if generation has not started.

3. Technical Issues

If you experience a technical problem that prevents you from receiving the appeal package you purchased — for

example, a failed download, a payment processed without a package being generated, or a duplicate charge —

contact us at [email protected] with your order details. We will investigate and, where the issue is confirmed to be on

our end, provide a replacement package or a full refund at our discretion.

4. Incorrect Information Provided by You

Because appeal packages are generated using the property details you submit, we are not able to offer refunds for

packages generated using inaccurate or incomplete information that you provided. Please double-check your

property address, folio/roll number, and other details before completing your purchase.

5. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we reserve

the right to suspend your account access while the matter is investigated. We encourage you to reach out to us

directly at [email protected] first — most issues can be resolved faster that way.

6. How to Request a Refund

To request a refund under the circumstances described above, email [email protected] with your order number or

the email address used at purchase, and a brief description of the issue. We aim to respond within 2 business days.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last

Updated” date and will apply to purchases made after the change takes effect.

8. Contact Us

Questions about this Refund Policy can be sent to [email protected].

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